Power out in Ashburn? Dominion Energy customers call 866-366-4357 or use its outage map; NOVEC customers text #OUT to 85700. Gas leak: 844-927-4427.

Last checked Oct. 18, 2026. Sources: Dominion Energy’s outage and emergency page, NOVEC’s storm center and outage texting page, and Washington Gas.

Two electric companies serve Loudoun County: Dominion Energy and NOVEC, the Northern Virginia Electric Cooperative. Which one serves your home depends on your address, so check your bill before the next storm. Loudoun County does not run the power grid and cannot restore service; call your utility.

Who to call

  • Dominion Energy outages and downed lines: 866-366-4357; report online; outage map
  • NOVEC outages: text #OUT to 85700; report online; customer care 703-335-0500
  • Gas leak (Washington Gas): leave, call 911, then 844-927-4427, option 1
  • Life-threatening emergency, fire or someone hurt: 911

Dominion Energy

Dominion’s outage page lets you report an outage, check its status and see the outage map, which updates in near real time. You can enroll in text or email outage alerts.

How Dominion restores power: restoration times depend on the number and kind of outages. Crews first assess damage and make the area safe; priority goes to clearing downed lines and restoring power to health and safety facilities, the company says. Once you report an outage, the status page gives an estimated restoration time.

Downed lines: stay at least 30 feet away and call 866-366-4357 to report the location immediately. Assume every downed wire is live.

NOVEC

NOVEC serves more than 180,000 homes and businesses in six Northern Virginia counties, including Loudoun, and runs a Loudoun service center on Evergreen Mills Road. To report an outage:

  • Text #OUT to 85700, or text STATUS for updates on a reported outage. Your cellphone number must be on your NOVEC account; up to two numbers per account. Allow 30 days for texting to be enabled, or text NOVECOUT to 85700 to sign up yourself if your number is already listed.
  • Report online through SmartHub, or see the outage map.
  • Call 703-335-0500. NOVEC suggests verifying your phone number in advance so the system recognizes you during an outage.

Natural gas

If your home has Washington Gas service and you smell sulfur or rotten eggs, it may be a leak. The company’s safety page says to leave the building immediately, call 911 and then the Washington Gas emergency leak line, 844-927-4427 (844-WASHGAS), option 1. Crews respond 24 hours a day.

During a long outage

  • Food: Dominion advises throwing away any food that has been above 40 degrees for two hours or more, or that has an unusual odor, color or texture.
  • Updates: the county posts emergency news at loudoun.gov, and the National Weather Service Baltimore/Washington office issues warnings for Loudoun.
  • Water: Loudoun Water, which serves county residents outside the incorporated towns, is at 571-291-7880.

What this means for you

Save your utility’s outage number in your phone today, put your cellphone on the account and sign up for alerts. Related: who to call in Loudoun County government and moving to Ashburn, which covers starting power and gas service.

Frequently asked questions

Who do I call when the power is out in Ashburn?

Your electric company. Dominion Energy customers call 866-366-4357 or report online; NOVEC customers text #OUT to 85700 or call 703-335-0500. Your bill shows which one you have.

Is there a Dominion Energy outage map?

Yes, at outagemap.dominionenergy.com. It shows outages in near real time, and you can check the status of a reported outage and the estimated restoration time.

What do I do if I see a downed power line in Ashburn?

Stay at least 30 feet away and call Dominion Energy at 866-366-4357. If anyone is hurt or a fire starts, call 911.

What is the Washington Gas emergency number?

If you smell gas, leave, call 911 and then the Washington Gas emergency line, 844-927-4427 (844-WASHGAS), option 1.